I’ve been telling Stephanie that she needs to be a hardass as a landlord. Here’s a video where she can get some pointers on how to do it.
UPDATE: Linked instead of embedded because the auto-play was annoying.
Excerpts from actual letters sent to landlords by their tenants.
"The toilet is blocked and we cannot bathe the children until it is cleared."
"I want some repairs done to my stove as it has backfired and burnt my knob off."