So we booked our flights to England back on April 3rd, and at that time requested seats all in the same row – three people traveling together, seats in the same place – makes sense right?
In double-checking our flying information today, we discovered they had moved our seats and placed my mom about 10 rows behind us on one of the flights, and several rows away on 2 others. I called Orbitz customer service (where we had purchased our tickets) and after an hour an a half on the phone discovered that the only way we can get in the same row is if we have medical identification saying that we must all be in the same row together for medical reasons.
You have got to be kidding me. Really? Seriously? Three people traveling together can’t sit together unless they have a medical need? What bullshit is that?
When did poor customer service become a matter of course for airlines? I can’t think of any flight I’ve been on in the last 10 years that hasn’t had some problem with it. I would gladly pay for an airline that gets it right if anyone can point one out to me. It’s not surprising to me that people purchase private jets when they can afford them, because what person in their right mind would put up with this kind of bullshit if they didn’t have to?