Our roofer was supposed to work on three projects:
1) Reshingling the roof.
2) Rebuilding the historic, built-in gutters and replacing rotted wood trim.
3) Redecking the balcony and repairing the roof under it to stop the water leaking into the kitchen.
Project 1: We contracted with them for project one in mid-June, and their all-Mexican subcontracting crew finished pretty quickly. However, we’ve had to call them back to repair places where the water still leaked in 3 times, the most recent being last night, when we found the front porch had a leak.
Project 2: We contracted with them June 29th, they’re STILL not finished. They’ve fashioned some of the new gutters, but they haven’t installed them completely, or replaced the rotted wood. Weeks will go by, and when we call, someone will come out and work for a day, and then disappear again. Meanwhile, they left all the rotted wood in a pile behind our house for weeks, and the neighbors have politely nudged us to do something about it. After four phone calls, the roofer finally removed the pile yesterday.
Project 3: Not even begun; the roofer came and put a blue tarp over the balcony floor to ward off rain (so professional!) and now even that’s not working.
During the long process of Project 2, the owner has repeatedly refused to meet with us and dodged our phone calls. At one point, he traded cell phones with his wife so she could field our questions, but she would tell us “I’ll find out and and call you back.” Of course, no call came. Soon she stopped answering the phone and let it go to voice mail, with both their office and cell phones forwarding to the same VM. When we threatened to write a report on Angies List, they shuffled our calls to a subcontractor, who is curt to the point of rudeness and seems to be trying to intimidate us.
At this point, we’re still hoping to get them to finish project 2 (we paid half up front, and would lose money if we tried to get someone else) so I’m not comfortable blasting their name and contact information into cyberspace. But I am going to write a report on Angie’s List.
span class=”hilightyellow”>2019 update: As it turns out 13 years later, we have to have the roof redone because they did such a poor job. We should have tried to get a better roofer, but we went with the lowest quote because it was tied to the house. We’ve managed to get the gutters in good working order over the years, but the roof needs a complete overhaul. I still have the guy’s contact information in my phone, mainly to keep track of him so we don’t inadvertently hire him for some other job.